Course Content
Unit 1: Understand Own Role
0/1
Understand own role
Unit 2: Personal Development
0/1
Personal Development
Unit 3: Duty of Care
0/1
Duty of Care
Unit 4: Equality, Diversity, Inclusion, and Human Rights
Unit 5: Work in a Person-centred Way
Unit 6: Communication
Unit 7: Privacy and Dignity
Unit 8: Nutrition and Hydration
Unit 9: Awareness of Mental Health and Dementia
Unit 10: Adult Safeguarding
Unit 11: Safeguarding Children
Unit 12: Health, Safety, and Principles of Basic Life Support
Unit 13: Handling Information
Unit 14 Infection, Prevention and Control
Unit 15: An Awareness of Learning Disability and Autism
Level 2 Adult Social Care Certificate

1: Understanding Own Role (Previously missing)

📌 1.1 Explain how understanding your role contributes to the quality of care or support provided

Core Content:

  • Understanding your role helps you know what is expected of you, stay within your boundaries, and deliver care in a safe, person-centred, and effective manner.

  • Knowing your job description, values, and responsibilities ensures:

    • Proper implementation of care plans

    • Consistency and continuity of care

    • Protection of individual rights and dignity

  • Prevents mistakes, duplication of effort, and misunderstandings with others.

Example:
A care assistant who understands their duty to assist with personal care but not administer medication (unless trained and authorised) protects both themselves and the service user.

Relevant Theory:

  • Responsibility Assignment Matrix (RACI Model): Helps define who is Responsible, Accountable, Consulted, and Informed—clarifying individual roles within teams.

Further Reading and Links:

📌 1.2 Explain how your role contributes to the overall delivery of service provided

Core Content:

  • Every staff role is part of a wider care ecosystem; quality service delivery depends on each team member fulfilling their part reliably.

  • Your role contributes by:

    • Ensuring day-to-day support tasks are completed (e.g., hygiene, meals, companionship)

    • Maintaining up-to-date records and reporting changes

    • Supporting colleagues by following agreed procedures and sharing observations

Example:
Failing to record a resident’s refusal to eat could result in missed signs of illness or emotional distress.

Relevant Framework:

  • Person-Centred Planning (PCP): Individual staff contributions help tailor care to each person’s needs and promote dignity and autonomy.

Further Reading and Links:

📌 1.3 Explain how duties and responsibilities may vary from one role to another

Core Content:

  • Roles in adult social care vary in scope and responsibility, depending on:

    • The level of training and qualifications

    • The setting (e.g., domiciliary vs residential care)

    • The service users’ needs

  • Some roles are focused on direct care, while others may involve administrative, supervision, or support functions.

Example:
A care assistant may assist with meals and hygiene, whereas a team leader may oversee care planning and supervise staff.

Relevant Theory:

  • Role Theory (Biddle, 1979): Highlights that individuals behave based on the roles defined by social norms and organisational expectations.

Further Reading and Links:

2. Working in Agreed Ways with the Employer

📌 2.1 Demonstrate how to access full and up-to-date details of agreed ways of working that are relevant to their own role

Core Content:

  • Agreed ways of working include policies, procedures, job descriptions, and care plans.

  • These are usually found in:

    • Induction handbooks

    • Staff intranet or manuals

    • Team meetings or supervision notes

  • Employees must check for updates regularly and clarify any uncertainties with supervisors.

Relevant Theory:

  • Role Theory (Kahn et al., 1964): Suggests each role has defined behaviours and expectations; clear guidance prevents role conflict.

Further Reading:

📌 2.2 Explain why it is important to be honest and identify where errors may have occurred and to tell the appropriate person

Core Content:

  • Promotes safety, accountability, and trust

  • Allows quick correction of mistakes and prevents harm

  • Encourages a culture of openness (“no-blame” culture)

Relevant Framework:

  • Duty of Candour (Health and Social Care Act 2008, Reg. 20): Legal obligation to be open when things go wrong

Further Reading:

📌 2.3 Explain their own responsibilities to the individuals being supported as well as key people, advocates and others who are significant to an individual

Core Content:

  • Deliver person-centred care with respect and dignity

  • Communicate effectively with family, carers, advocates

  • Support individuals’ rights, wishes, and preferences

Relevant Theory:

  • Person-Centred Theory (Carl Rogers, 1951): Care is effective when focused on the individual’s values and experiences

Further Reading:

🔹 3: Understanding Working Relationships in Social Care

📌 3.1 Explain how a working relationship is different from a personal relationship

Core Content:

Working Relationship Personal Relationship
Professional, bound by contract/policy Informal, emotional ties
Task-focused (care duties) Based on mutual choice
Limited to setting/hours Can extend beyond work

  • In care settings, personal relationships can compromise professional boundaries and ethical standards.

Relevant Theory:

  • Transactional Analysis (Eric Berne): Professional roles require adult-adult communication, not parent-child dynamics.

Further Reading:

📌 3.2 Describe different working relationships in adult social care settings

Core Content:

  • Colleagues: collaborative work, shared responsibilities

  • Managers/supervisors: accountability, reporting, feedback

  • Health professionals: coordination with nurses, GPs, therapists

  • Individuals and their families/advocates: person-centred support and communication

Further Reading:

🔹 4: Working in Partnership with Others

📌 4.1 Explain why it is important to work in teams and in partnership with others

Core Content:

  • Ensures coordinated and efficient care

  • Shares responsibilities and reduces risk

  • Supports wellbeing of both workers and service users

Relevant Theory:

  • Tuckman’s Stages of Team Development: Forming → Storming → Norming → Performing → Adjourning

  • Belbin’s Team Roles: Individuals contribute different strengths to team performance

Further Reading:

📌 4.2 Explain why it is important to work in partnership with key people, advocates and others who are significant to individuals being supported

Core Content:

  • Provides a holistic understanding of the individual

  • Respects individual’s network and choices

  • Improves trust and communication

Further Reading:

📌 4.3 Demonstrate behaviours, attitudes, and ways of working that can help improve partnership working

Core Content:

  • Active listening and respect

  • Reliability and professionalism

  • Sharing information appropriately

  • Being solution-focused, not blame-focused

Practical Example:

  • Supporting a care plan review with a family member by clearly communicating changes in needs

Further Reading:

📌 4.4 Demonstrate how and when to access support and advice about:

â–ª partnership working
â–ª resolving conflicts

Core Content:

  • When there is breakdown in communication or misunderstanding

  • When unclear about boundaries or roles

  • Support sources: managers, HR, mediation services, safeguarding leads

Relevant Theory:

  • Conflict Resolution Model (Thomas-Kilmann): Identifies five conflict-handling styles (e.g., avoid, compete, collaborate)

Further Reading:

Previous
Next
0% Complete